Lone working & conflict management course profile

This is a one day course suitable for anyone who works alone either without close or direct supervision or without a colleague nearby or out of sight or of earshot of a colleague.
 

Aim

To make learners aware of how the attitude and behaviour of others and themselves can cause conflict and how they can safely and lawfully manage such situations.
 

Objectives

To provide:

     A greater understanding of the affect learners have on others,
 

     An improved awareness of potential risk and conflict, and
 

     Strategies to reduce learners’ vulnerability and increase their skills to deal with conflict situations.
 

Contents

     Definition of violence, aggression and assault
 

     The Law
 

     Causes of conflict
 

     Good communication
 

     Self awareness and attitude
 

     Assessing the risk
 

     Signs of aggression
 

     De-escalation
 

     Dos and Don’ts
 

     Post incident recommendations
 

     Scenarios
 

     Some basic Breakaway methods (optional)

Downloads

 

Lone working & conflict management prospectus