Conflict resolution course profile

This is either a half day or a one day course depending on the level of tuition required and the course would be adapted to suit the client’s needs. It is suitable for anyone working in an environment where they may be faced with threatened aggression or violence.
 

Aims

     To explore violence and aggression
 

     To look at ways we can reduce the risk and contribute to our own safety
 

     To determine ways of de-escalating aggressive situations
 

Objectives

At the end of the tuition learners should be able to:

     Have an understanding of how violence and aggression develops
 

     See how their own actions and behaviour can help create or avoid incidents of violence and aggression
 

     Have a knowledge of de-escalation methods
 

Course Contents

     Effects of violence and aggression in the workplace
 

     The Law and definitions
 

     Causes of violence and aggression
 

     Self awareness and attitude
 

     Comfort zones
 

     How to reduce the likelihood of aggression
 

     Some personal safety issues
 

     Dealing with aggression
 

     Do’s and Don’ts
 

     Scenarios (Full day course only)

Downloads

 

Conflict resolution prospectus